For people paying

Someone sent you a payment link

MeskelPay never holds your money — it goes straight from your account to the seller's own Telebirr or bank account. Here's how to check who you're paying, and what to do if something goes wrong.

Check a seller

Type the business name or handle the seller gave you. If they take payments through MeskelPay, you'll get their page — who they are, how long they've been with us, and which accounts they receive into.

Where your money actually goes

This is the part most payment pages leave vague, so here it is plainly.

Straight to the seller

You transfer to the seller's own Telebirr, CBE or bank account, using your normal banking app. MeskelPay is never in the middle of that transfer.

We never hold it

MeskelPay holds no float and has no wallet. There is no MeskelPay balance your money can be stuck in, because it never arrives with us.

We confirm it happened

We check your payment reference against the bank's own receipt and tell the seller it landed, so nobody has to take your word for it — or you theirs.

What that means if things go wrong: because the money went directly to the seller, MeskelPay cannot reverse a transfer or refund you — only the seller can send it back. What we can do is prove to them that you paid, and settle an order our own checks got wrong.

Paying safely

Four habits that catch almost every payment-link scam.

  1. 1

    Check the name on the checkout page

    The seller's business name and the account you're paying into are both shown before you transfer. If either is a person you've never heard of, stop and ask why.

  2. 2

    Look for the verified badge

    A verified seller has been checked by MeskelPay. An unverified one isn't necessarily bad — most new businesses start there — but it means nobody has vouched for them yet.

  3. 3

    Pay the exact amount shown

    Some orders include an odd few santim on purpose. That oddity is how the payment gets matched to your order automatically. Rounding it off can leave your payment sitting unconfirmed.

  4. 4

    Keep your transfer receipt

    Your bank's confirmation SMS or receipt is your proof. Keep it until the order is confirmed — it's the first thing we'll ask for if anything goes wrong.

Paid, and nothing happened?

Tell us directly. This reaches a MeskelPay operator — not the seller — with your order attached, and we can see the payment and settle the order even when the seller can't.

Run a business and want to take payments this way?

See MeskelPay for business